RETURN POLICY

For health and safety reasons, we do not accept returns or exchanges, and all sales are final. This includes all products, even if  they are still in sealed packaging and have never been touched.

Some battery-operated toys have a paper slip in the battery compartment to protect the batteries that come with the toy, and it’s easy to mistake this for a defect. Make sure you’ve inspected the  battery compartment, placed batteries in their proper positions, and screwed the cap on tightly before assuming it is defective. Most rechargeable toys need to be given a full charge before use, so let the toy charge to completion before using it for the first time.  Refer to  the information booklet included for specific charging  instructions.  Doing so protects the integrity of the battery, much like a  cell phone  or any other product with a rechargeable battery.

However, if your purchase is damaged or defective upon receipt, we will grant an exchange for the same exact product up to 30 days from the  date of purchase. If for some reason we are sold out of the specific  item, store credit for the amount paid will be issued. “My partner didn’t like it” or “my cat scratched it” are not acceptable grounds for a  damage or defect exchange.

If your toy inexplicably stops working after 30 days, check to see if your toy has a manufacturer’s warranty. If there is a manufacturer’s  warranty, the product page lists the toy’s warranty under the “specs”  tab. If your toy is covered, contact the manufacturer directly.

If you think you may have a damaged or defective product, contact us with your order number, and we will assist you as soon as possible. If  an exchange is granted, make sure you have all the product parts,  accessories, and packaging that came with the product in order for the exchange to be granted.